Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you and Richie Broom LLC, a Florida limited liability company (Document No. L23000368718) headquartered at 11850 Biscayne Blvd, PMB 381, Miami, FL 33181 (“Richie Broom,” “we,” “us,” or “our”).

These Terms apply to all websites, digital properties, e-commerce stores, and services operated by Richie Broom LLC and its family of brands, including:

• richiebroom.com — Richie Broom LLC holding company site
• richiedeluna.com — Richie Deluna™ brand and store
• thisbro.co — THIS BRO™ brand and store
• brohoes.com — Brohoes™ brand and store
• traceyourtee.com — Trace Your Tee™ platform

By accessing any of these properties, placing an order, creating an account, scanning a Trace Your Tee™ QR code, or otherwise using our services, you confirm that you are at least 18 years of age (or the age of majority in your jurisdiction) and agree to these Terms in full.

2. Use of Our Services

You may use our websites and services for lawful personal and commercial purposes, subject to these Terms. You agree that you will not:

• Use our services for any unlawful purpose or in violation of any applicable local, state, national, or international law or regulation
• Attempt to gain unauthorized access to any part of our systems, servers, or databases
• Scrape, crawl, or systematically extract content or data from our websites without our prior written consent
• Introduce viruses, malware, or any other harmful code into our systems
• Use our services to transmit unsolicited commercial communications (spam)
• Impersonate Richie Broom LLC, any of its brands, employees, or other users
• Use automated systems to place orders, create accounts, or interact with our services in ways that circumvent our normal processes
• Attempt to reverse engineer, decompile, or disassemble any software or technology underlying our services
• Reproduce, duplicate, copy, sell, or resell any portion of our services without express written permission

We reserve the right to terminate or suspend access to our services at any time, without notice, for conduct that we determine violates these Terms or is harmful to other users, our business, or third parties.

3. Accounts and Registration

Some features of our services require you to create an account. When you register, you agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information to keep it accurate and complete
• Maintain the security of your password and accept responsibility for all activity that occurs under your account
• Notify us immediately at [email protected] of any unauthorized use of your account or any other security breach

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion. You may not use another person’s account without permission.

4. Purchases and Orders

Order acceptance. Placing an order on any of our brand stores constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason, including but not limited to product availability, errors in product or pricing information, or suspected fraud. Your order is confirmed only when you receive an order confirmation email from us.

Pricing. All prices are listed in US Dollars unless otherwise stated. We reserve the right to change prices at any time without notice. In the event of a pricing error, we will notify you and give you the option to proceed at the correct price or cancel your order.

Payment. We accept major credit cards and other payment methods as indicated at checkout. Payment is processed by our payment providers. By submitting a payment, you represent that you are authorized to use the payment method provided. We do not store full payment card numbers.

Sales tax. We collect sales tax where required by applicable law. The applicable tax will be calculated and displayed at checkout based on your shipping address.

Limited availability. Our brands operate on a limited-drop model. Many products are produced in small quantities and are not restocked once sold out. We make no representations regarding future availability of any specific product.

5. Shipping and Delivery

We ship to addresses within the United States and select international destinations. Shipping rates and estimated delivery times are displayed at checkout and are estimates only — we do not guarantee delivery dates.

Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier. We are not responsible for delays caused by customs processing, carrier disruptions, or events outside our control.

For international orders, you are responsible for all customs duties, import taxes, and fees imposed by your country. These charges are not included in our shipping fees and are collected by the relevant customs authority, not by us.

6. Returns and Refunds

We want you to be satisfied with your purchase. Our return policy:

• Timeframe: Returns are accepted within 30 days of the delivery date
• Condition: Items must be unworn, unwashed, and in original condition with all tags attached
• Process: Contact [email protected] to initiate a return and receive a return authorization
• Refunds: Approved refunds are processed to the original payment method within 5–10 business days of our receiving the returned item
• Shipping costs: Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
• Final sale: Items marked “Final Sale” at the time of purchase are not eligible for return or exchange

We reserve the right to refuse returns that do not meet the above conditions. Decisions regarding returns are final.

7. Trace Your Tee™ Digital Product Passports

Every garment sold by Richie Broom LLC brands includes a Trace Your Tee™ Digital Product Passport accessible via QR code. By scanning the QR code or accessing the passport, you agree to the following:

• The passport data — including material information, supply chain origin, sustainability metrics, and authentication status — is provided for informational purposes and reflects information available at the time of manufacture
• Authentication status confirms that the garment was produced and registered by Richie Broom LLC. It does not constitute a warranty beyond the product warranty described in Section 9
• You may not attempt to manipulate, falsify, or transfer a product passport to a different garment
• Scan data may be collected as described in our Privacy Policy
• The passport is associated with the physical garment. If you resell the garment, the passport travels with it. You may not separate the passport record from the garment

Trace Your Tee™ also offers business-to-business traceability services. Use of those services is governed by a separate commercial agreement.

8. Intellectual Property

All content on our websites and services — including but not limited to text, graphics, logos, photographs, video, software, and design — is owned by or licensed to Richie Broom LLC and is protected by United States and international copyright, trademark, and other intellectual property laws.

The following trademarks and brand names are owned by or licensed to Richie Broom LLC:

• Richie Broom® and the RB logo
• Richie Deluna™ (USPTO Serial No. 98783334)
• THIS BRO™
• Brohoes™
• Trace Your Tee™
• “From Miami to the Universe” (brand tagline)

You may not use any of our trademarks, brand names, logos, or proprietary content without our prior written permission. Unauthorized use of our intellectual property may violate copyright, trademark, and other laws and may result in legal action.

You are granted a limited, non-exclusive, non-transferable license to access and use our websites for personal, non-commercial purposes. This license does not include the right to download (other than page caching), modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, or sell any content obtained from our services.

9. Product Warranty

We stand behind the quality of our products. Our garments are warranted against defects in materials and workmanship for 90 days from the date of delivery. This warranty covers manufacturing defects — seam failures, hardware defects, significant color inconsistency — under normal use and care.

This warranty does not cover:

• Damage caused by misuse, accident, improper care, or failure to follow care instructions
• Normal wear and tear, fading, or shrinkage from washing
• Damage caused by alterations or repairs performed by someone other than us
• Products purchased from unauthorized resellers

To make a warranty claim, contact [email protected] with proof of purchase and a description or photograph of the defect. We will, at our sole discretion, repair or replace the defective item or issue a refund.

This warranty is the exclusive remedy for product defects. To the maximum extent permitted by applicable law, we disclaim all other warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.

10. Third-Party Services and Links

Our websites may contain links to third-party websites or services that are not owned or controlled by Richie Broom LLC. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites.

We use the following categories of third-party services in operating our business:

• Payment processors (e.g., Stripe, Shopify Payments) — governed by their own terms
• Shipping carriers (e.g., UPS, USPS, FedEx) — governed by their own terms
• Email service providers for transactional and marketing communications
• Analytics providers for aggregated usage data

Your interactions with third-party services are governed by those services’ own terms and privacy policies. We strongly advise you to review the terms of any third-party service you use in connection with our services.

11. Disclaimer of Warranties

EXCEPT AS EXPRESSLY SET FORTH IN SECTION 9 (PRODUCT WARRANTY), OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, RICHIE BROOM LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that our websites will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or usefulness of any information provided on our websites.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RICHIE BROOM LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES — ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, OUR SERVICES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) $100 USD.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages. Accordingly, some of the above limitations may not apply to you.

13. Indemnification

You agree to defend, indemnify, and hold harmless Richie Broom LLC, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of our services.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. You agree that any legal action or proceeding arising out of or relating to these Terms or our services shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to the personal jurisdiction of such courts.

Informal resolution. Before initiating any formal legal action, you agree to first contact us at [email protected] and attempt to resolve the dispute informally. We will try to resolve any dispute within 30 days of receiving written notice.

Class action waiver. You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. To the extent permitted by law, you waive your right to participate in a class action lawsuit or class-wide arbitration.

EU and UK consumers. If you are a consumer located in the EU or UK, you may also have the right to submit disputes to an alternative dispute resolution body. Nothing in these Terms limits your rights under applicable consumer protection law.

15. Copyright and DMCA

We respect the intellectual property rights of others and expect users of our services to do the same. If you believe that content on our websites infringes your copyright, please send a written notification to our designated agent:

Your notification must include: (1) identification of the copyrighted work you claim has been infringed; (2) identification of the infringing material and where it is located on our site; (3) your contact information; (4) a statement that you have a good faith belief that the use is not authorized by the copyright owner; and (5) a statement, under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the copyright owner.

16. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify registered users by email.

Your continued use of our services after any changes to these Terms constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you must stop using our services.

We encourage you to review these Terms periodically. The most current version will always be available at richiebroom.com/terms.

17. General Provisions

Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Richie Broom LLC regarding your use of our services and supersede all prior agreements and understandings.

Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

Waiver. Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

Force majeure. We will not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including natural disasters, war, terrorism, labor disputes, or government actions.

18. Contact

For questions about these Terms or our services, please contact us: